We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with a return.
Items must be returned within 21 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached).
Please allow 14 days from the day you return your product for your account to be credited or your exchange product to be re-delivered.
On occasions the replacement size in a particular product may not be available. In this instance we will offer you a different product, store credit or refund
We are unable to accept returns or exchange items that have undergone customisation, unless they have been found faulty after detailed examination by our Product Assessments team.
Can I return my online purchase in-store?
You may return online purchases to your nearest Pace Athletic store. Please take the Tax Invoice and/or packing slip with you. Please note our refunds are processed via the payment method. E.g when you pay credit-card online, a refund will be placed back onto the same card used to pay (via our ecommerce payment system), There can be a small delay in processing times so please allow up to 7 days for the refund to be processed.How do I return my items by post?
For regular exchanges and returns, please post your item/s to our warehouse using the returns card that will have been sent with your item. If you have lost or misplaced the returns card you can CLICK HERE for a copy.
If we have sent you an incorrect, or faulty item, please contact our customer service team at firstname.lastname@example.org for a returns label
How Long Does it take to get a refund?
We will process your refund as soon as your item/s have been examined by our online team and ensure they fit with our returns policy. Please allow up to 10 business days for this process, although it is almost always less. Once the return has been approved, it generally takes 1-2 days for the amount to appear with your financial institution
I made an in-store purchase, can I return it by post?
Item/s purchased in store must be returned to a Pace Athletic store and cannot be returned online or to our warehouse