Signing up is easy! Simply sign-in or create an account by visiting this link and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page here.
You will only receive points for purchases made after creating your rewards account.
Make sure to create an account before placing an order so you can receive points!
Contact customer service by emailing info@paceathletic.com and our team will be happy to assist you with merging your accounts.
Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Visit our rewards page to get started.
Exchanging your points for great rewards couldn't be easier! Simply visit our Rewards page and login to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
1 point spent = $1 dollar
Higher tiers in the VIP tier program earn more rewards, but 1 point always = $1 dollar. For Example, if you spend $150, you'll earn 150 points.
For starters - each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the ‘Ways to Earn’ on the rewards page.
Yes! Just provide our team with your account details and they’ll update your points and rewards at time of purchase.
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.
1 year (strictly 365 Days) After Date Earned
Each batch of earned points will have its own individual expiration date. This means that if you make a new purchase, the points earned from previous purchases will still expire on their original expiration dates. Earning new points will not extend or affect the expiration of previously earned points.
Your VIP tier is determined by the amount you spend in a rolling year (365 Days).To reach:
Silver Tier, you must spend $400
Gold Tier, you must spend $800
VIP Tier, you must spend $1200
Once you qualify, you will instantly move up and have access to that tier's perks
through the rest of the current calendar year as well as the following calendar year.
As you move up in the VIP Tiers, you will retain all benefits from your previous tier.
When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.
As a Silver, Gold or VIP member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!
When your total points cross a tier threshold you will receive an email welcoming you into the new tier. If the tier that you have crossed into is either Silver, Gold or VIP this email will also include a unique coupon code for you to redeem your one-time rewards coupon. Keep in mind that coupons cannot be used in addition to the redemption of points.
Yes! Once you are in Silver, Gold or VIP, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at here to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
Yes! You work hard to earn points and we want you to feel confident that all of your
points are right where they should be . . . in your account! The first thing to note is that
there may be a delay in our systems communication and points could take anywhere
from minutes to several hours to appear in your account.
It is important to note that points will not be assigned to your account until your order
has been successfully delivered or picked up in-store.
However, if you feel like you have earned points but they are not showing up in your
account you can also troubleshoot it with these tricks:
- Try to refresh your browser
- Try to log out and then back in to your account.
- Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact our customer support team here and they will look into the issue for you.