Processing Times

Orders placed before 11AM (AEST) on a business day are processed the same day
Orders placed after 11AM (AEST) on a business day are processed the following business day
Orders placed after 11AM (AEST) on a Friday are processed the following Monday

During peak periods (such as Black Friday/Cyber Monday, sales or holidays), processing may take slightly longer.

Domestic Shipping

Delivery timeframes (from dispatch):

Express: 1–3 business days
Standard: 2–8 business days

Most parcels are shipped with Authority to Leave (ATL). Once a parcel has been dispatched, ATL cannot be changed to a signature-required service. If a request to change is made, this may delay shipment. Once marked as delivered to the provided address, responsibility transfers to the customer.

International Shipping

We ship internationally via DHL and Australia Post.

Delivery timeframes vary by destination
Import duties, taxes, or customs charges are the responsibility of the recipient

Delivery Information

To help ensure smooth delivery, please:

Double-check your address details (including unit/apartment numbers)
Add delivery notes or landmarks if your property is hard to find
Avoid using PO Boxes where possible

Sales Periods & Stock Updates

During major sales or promotions, our warehouse experiences high order volumes. While we work to maintain our usual turnaround times, slight delays may occur.
On rare occasions, a sale item may oversell due to timing of inventory updates. If this happens, our team will contact you right away to make it right.

Sale & Final Sale Items

All sale items are Final Sale unless clearly marked “Exchange Only”
Final Sale items cannot be returned or exchanged
This will always be displayed on the product page before purchase